Frequently Asked Questions
We always put our users first, therefore we ensure that we offer them trouble free and easy to use information . We suggest you to read the following frequently asked questions and if you cannot find an answer to your question, also try our online helpdesk.
- I keep receiving error message error: 691. What should I do?
- How much webspace do I get?
- Does it cost me anything to set up a website on uko2?
- I want my own domain name and more space for my site. What can I do?
- I’ve forgotten my username and password?
- I cannot send/receive emails using Outlook Express but can with webmail?
- What are my pop server settings?
- I can't connect to dial-up with Outlook Express, but can connect via Internet Explorer?
- Why use uko2 webmail?
- Is there a limit to the amount of messages I can send or receive?
- Can anyone else read my webmail messages?
- Where can I save my emails?
- Can I get email from other email accounts sent to my uko2 aacount?
- Can I save the details of people I regularly send email to?
- Can I save an email I'm writing and come back to it later?
- Why do I sometimes get logged out of webmail when I am still in the process of using it?
- Why can’t I receive my emails through Outlook Express? Do your messages begin to download into Outlook Express?
- I am receiving emails from you, stating I am spamming from my account. Are these messages genuine? Do the emails contain an attachment?
Questions and answers
I keep receiving error message error: 691. What should I do?
This indicates an invalid username
and password. Check you are entering
the correct name and password, type
it in lower case and make sure there
are no spaces.
How much webspace do I get?
uko2 give every user 50MB of
webspace. This is more than enough
for most individuals and small businesses.
Does it cost
me anything to set up a website on
uko2?
Setting up a website on uko2
is completely free.
I want my
own domain name and more space for
my site. What can I do?
Domain names and excellent-value hosting
packages are available from www.pack-net.co.uk.co.uk
I’ve
forgotten my username and password?
At uko2, we do offer a password
reminder service online if you cannot
remember your password.
I cannot send/receive
emails using Outlook Express but can
with webmail?
Check that you have the correct settings
listed in Outlook Express.
Open Outlook
Express (when offline) and click on ‘Tools’,
then click on ‘Accounts’ and then ‘Mail’.
When you click on ‘Servers’,
check the details are correct.
In addition, make sure there
is an entry in the ‘Account
Name’ and ‘Password’
field. If you are still having problems,
please contact our customer support
team.
What are my
pop server settings?
If you are having trouble sending
and receiving email, it is advisable
to check your pop server settings.
Check that they correspond to the
following:
Server type: POP3
Incoming Mail Server:
mail.uko2.co.uk
Outgoing Mail Server:
mail.uko2.co.uk
I can't connect
to dial-up with Outlook Express, but
can connect via Internet Explorer?
First, check your internet settings
by clicking here.
Additionally, check that you
have the correct settings listed in Outlook Express.
Open Outlook Express (when offline) and click on ‘Tools’,
then click on ‘Accounts’ and then ‘Mail’.
When you click on ‘Servers’,
check the details are correct.
In addition, make sure there
is an entry in the ‘Account
Name’ and ‘Password’
field. If you are still having problems,
please contact our customer support
team.
Why use uko2
webmail?
uko2 webmail
is the easy way to keep in touch while
you are on the move.
You can send and check your
emails from any PC anywhere in the country or abroad.
To check your
messages, just head to the
webmail address which is http://webmail.uko2.co.uk
and enter your username and password.
It's as simple as that!
Is there
a limit to the amount of messages
I can send or receive?
There is no limit to the amount of
mail that you can send, but there
is a limit to the attachment size.
Each webmail account has 50MB
of storage space. You can monitor how much of this
is in use when you log in to your webmail account.
To help you stay within your
limit, we will remove all messages
that are in your 'Deleted Items' folder
when you log off. You can also archive
your emails to a PC.
Can anyone
else read my webmail messages?
No, as long as you take adequate
security procedures. Do not give out your password
to anyone and always log out of webmail when you have
finished using it.
Where
can I save my emails?
You can save your emails in your inbox,
or any other folder you have created.
Please note that all emails will be
removed after 60 days.
To save important emails, we
suggest you archive them to a PC.
You can retrieve and use archived
emails at a later date.
Can I get
email from other email accounts sent
to my uko2 aacount?
Yes, you can retreive your email from
other email accounts.
Just click on 'Options', then
click on 'Import mail'. It's simply a matter of selecting
the account and entering the username and password
for that account.
Can I send and receive attachments
with webmail? What type can I send?
Yes, you can send attachments up to 2MB in size, and
to a maximum of 25 people at any one time.
There are no restrictions on
the type of file you send, as long
as it's within the size limit. Also
note that a number of email accounts
will not accept executable files (for
example, .exe) due to security issues.
Can I save the details
of people I regularly send email to?
Yes, you can store the details of
friends and contacts in your webmail
address book.
Click on the 'Addresses' tab at the
top of the webmail page to add, edit
or delete contact details.
You can also add the details
of someone who has sent you an email
by clicking on the 'Add to addresses'
button in the top right hand corner.
Can
I save an email I'm writing and come
back to it later?
Yes, you can save the email as a draft,
up to a limit of 5 items. If you have
started writing an email, but have
insufficient time to finish it, click
on the 'Save as Draft' button at the
foot of the message.
You will be prompted to enter
a filename, after which it will be
saved in your 'Drafts' folder. You
can retrieve the message from here
at a later date by simply clicking
on it. For more information on draft
emails click here.
Why do I
sometimes get logged out of webmail
when I am still in the process of
using it?
You could be logged out if you are
using a number of different windows
during your webmail session and subsequently
return to your initial window after
a period of time. For security reasons,
the webmail session ends at this point.
It is a security precaution
in case you have forgotten to close
down your original window and log
out of webmail. Leaving it open could
allow access to your webmail account
and any personal information stored
there.
Why can’t
I receive my emails through Outlook
Express? Do your
messages begin to download into Outlook
Express?
Yes – If your
messages start to download and then
stop at a certain email, you should
log onto your email account via ‘http://www.uko2.co.uk’
and delete the mail(s) in question.
Please ensure that you also remove
the message(s) from the ‘Deleted
Items’ folder. Now try to download
into Outlook Express again.
No – If you
get any error message in Outlook Express
as soon as you attempt to receive
messages, your Outlook Express settings
may need altering.
I am receiving
emails from you, stating I am spamming
from my account. Are these messages
genuine? Do the emails
contain an attachment?
Yes – If the
message to which you refer contained
an attachment, it is not from uko2.
For security reasons uko2 does
not send mail to their customers with
attachments.
This message is simply virus
spam, we would recommend deleting the message without
opening it and if you receive any more simply delete
them straightaway.
No – If the message does not
contain any attachments and is a genuine mail from
us, it will recommend in the email that you run an
up to date virus scan of your system.
Simply
follow these instructions and ensure
that you system if virus free and
you should stop receiving notifications
from us.
